Shipping policy

Shipping Policy

At Golden Vine, we're as excited for you to receive your new jewelry as you are! We strive to ensure a smooth and timely delivery experience for all your purchases, connecting you with your style and our shared commitment to a greener planet.

General Information

We currently ship to addresses throughout India. We are continuously working to make our beautiful collections accessible, and we'll update this policy if our shipping regions expand.

Order Processing Time

All orders are processed and prepared for shipment within 1-3 business days (excluding weekends and public holidays) after receiving your order confirmation. You will receive another notification when your order has shipped. Please note that processing times may be extended during peak seasons or promotional periods.

Shipping Methods & Costs

We partner with reliable courier services to ensure your Golden Vine pieces reach you safely.

  • Standard Shipping:
    For orders below INR 500: A flat shipping fee of INR 70 will apply.
    For orders INR 500 and above: Enjoy FREE Standard Shipping!

  • Express Shipping: (Optional - if you offer this)
    A faster delivery option is available at checkout for an additional fee of INR 150. Delivery times will be specified at checkout.

All shipping costs will be clearly displayed at checkout before you complete your purchase.

Estimated Delivery Times

Once shipped, estimated delivery times are as follows:

  • Standard Shipping: Typically 3-7 business days for most major cities. Delivery to remote areas may take longer (up to 10-12 business days).

  • Express Shipping: (Optional) Typically 1-3 business days for most major cities.

Please note that these are estimated delivery times and actual delivery can vary due to factors beyond our control, such as unforeseen courier delays, public holidays, or adverse weather conditions.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your order's journey directly on the courier's website.

Shipping Address

Please ensure your shipping address is complete and accurate at the time of checkout. Golden Vine is not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer. Any re-shipping fees due to an incorrect address will be borne by the customer.

Lost or Damaged Packages

In the rare event that your package is lost in transit or arrives damaged, please contact us immediately at hello@goldenvine.in. We will work with the courier service to investigate the issue and find a suitable resolution. Please retain all packaging materials and damaged goods as they may be required for a claim.

Contact Us

If you have any questions about your order's shipping or our policy, please don't hesitate to contact us at hello@goldenvine.in.